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What we do

Through advocacy and mediation we help resolve issues impacting your business.

The NSW Small Business Commission offers a cost-effective commercial mediation service to help solve many types of disputes without the high cost and delays inherent in going to court.

The Commission’s panel of mediators are highly experienced in running the process for matters including retail lease disputes and other business contract disputes.

Our Mediation Services team takes an active role in engaging parties to a dispute to offer them every available opportunity to resolve their matter, even before formal mediation begins.

We offer mediation for issues including:

  • disputes between lessors (property owners, or landlords) and lessees (tenants) of shops, restaurants, offices, and industrial or commercial premises
  • lease, license or contract disputes between small businesses and Government agencies or local government
  • disagreements between contractors and subcontractors
  • franchise disputes

In the case of retail lease disputes, it may be a requirement under the NSW Retail Leases Act 1994 to try to resolve the issue through mediation conducted by the Commission (as the Registrar of Retail Tenancy Disputes) before going to court.

The Mediation Services team was named Australian Disputes Centre’s Alternative Dispute Resolution Practice Group of the Year 2019.


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