I need help resolving a dispute
Overview
If you are in a dispute with your landlord, tenant or another business we can help.
It’s often difficult to communicate directly with someone you are having a disagreement with.
The Commission’s mediation team provides impartial assistance to help parties in dispute come to an agreement.
If required, the Commission offers formal mediation sessions conducted by a professional mediator. This low-cost service has been proven to resolve disputes efficiently, and often avoids the cost and delays associated with taking a matter to a court or tribunal.
In many cases we are able to resolve a dispute before formal mediation is required.
We offer mediation on issues including:
- Retail Leases Act 1994 (for lessors and lessees of shops)
- General commercial leasing matters involving small business tenants
- General small business contract matters
- Motor Vehicle Insurance and Repair Industry Code of Conduct (for smash repair businesses)
- Motor Dealers and Repairers Act 2013 (for motor vehicle dealers and manufacturers)
- Contemporary Music Act 2026 (for Dedicated and Significant Venues under the Music Venue Recognition Scheme)
- Other general matters relating to a NSW-based small business, including under the Small Business Commissioner Act 2013
Contact our mediation team for further information or fill out the mediation application form with information about the parties and details of the dispute. We will review the application and contact you.
We treat all information provided confidentially.