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NSW small business storms and flood support

Support services available for small business owners affected by the NSW storms and floods.

Flooding road signs

There are support services available for small business owners and operators who have been seriously impacted by the NSW floods. 

Local government areas (LGAs) that have been declared disaster areas are eligible for support through Disaster Recovery Funding Arrangements (DRFA).

Refer to the updated list of LGAs here

 

To see what support is available, click on the links below.

You can read the latest new and updates here

What financial assistance is available to my business?  Link directly to What financial assistance is available to my business? 

June and July Storm and Flood Disaster Recovery Small Business Grant

Eligible small businesses and not-for-profit (NFP) organisations affected by the June-July 2022 severe flooding and storms can now apply for up to $50,000 in support through Service NSW. 
 
Payments can go towards the cost of safety inspections, building repairs, cleaning equipment, materials needed to resume trade, disposing of debris and spoiled stock, or leasing temporary space.
 
To see if you are eligible for the June and July Storm and Flood Disaster Recovery Small Business Grant, visit Service NSW.

Small business recovery grants up to $50,000 - February and March floods

These grants are designed to provide short-term targeted assistance for recovery and reinstatement activities, including safety inspections, repairs to premises and internal fittings, and replacement of stock.

If you are in a severely impacted suburb and applying for up to $25,000 under the grant, as evidence of direct impact you will only be required to provide:

  • a list of the direct damage and costs associated
  • photos of the direct damage.

Apply online.

Northern Rivers Business Support Package

The Northern Rivers Business Support Package is for small and medium businesses affected by recent floods in the highly impacted Northern Rivers LGAs of Ballina, Byron, 
Clarence Valley, Kyogle, Lismore, Richmond Valley, and Tweed.

  • A grant of up to $10,000 to eligible small businesses and non-profit organisations that are directly or indirectly impacted by floods in February and March 2022 that can demonstrate a minimum 40% decline in turnover due to the impacts of the flooding, compared to March 2021 or March 2020. Businesses that have received the February and March 2022 storm and flood disaster recovery small business grant of up to $50,000 will not be eligible for this grant. 

    Apply online.
  • A grant of up to $200,000 to medium-sized businesses (21-199 full time employees) that have been impacted by floods in February and March 2022. The grant will be to assist with clean-up, essential repairs and replacement work that is not covered by existing insurance.

    To be notified when this support package becomes available visit Service NSW.

Primary producer recovery grants up to $75,000 (direct damage)

The grants are designed to provide short-term targeted assistance for recovery and reinstatement activities, including salvaging crops and repairs to damaged farm infrastructure (e.g. fencing) and equipment.

Concessional loans 

  • Small business and primary producers concessional loans of up to $130,000
  • Concessional interest rate loans for not-for-profits 
  • Freight subsidies of up to 50 per cent for primary producers 

Disaster Recovery Payment 

One-off financial assistance for individuals at a rate of $1000 per eligible adult and $400 per eligible child. Claims for this payment can be lodged with Services Australia for a period up to 6 months.  

Disaster Recovery Allowance 

A fortnightly income supplement that is available to primary producers and sole traders who have lost income as a direct result of the disaster. 

For further information on Government flood assistance, including how to apply, go to: https://www.service.nsw.gov.au/campaign/storm-and-flood-assistance-businesses, or phone 13 77 88

Flood Grants Checker 

Determine what assistant your small business may be eligible for with the Service NSW Flood Grants Checker.

 

Help for affected small businesses to meet their tax obligations 

The ATO also offers assistance with meeting tax obligations for businesses impacted by floods. More information is available here.   

Help from your financial institution 

Australia’s banks have announced options to defer loan repayments for up to 3 months for those customers affected by the flood disasters in NSW and Queensland.

Depending on your circumstances, assistance may also include:          

  • Waiving of fees and charges, including for early access to term deposits
  • Debt consolidation to help make repayments more manageable   
  • Restructuring existing loans free of the usual establishment fees   
  • Offering additional finance to help cover cash flow shortages   
  • Deferring upcoming credit card payments   
  • Emergency credit limit increases

Contact your institution for further details.

Help from your telecommunications provider

Telstra and Optus are offering assistance for residential and small business customers who have lost services following the severe storms and major flooding across eastern parts of NSW. Contact your provider for more information.

What do I need to do to make an insurance claim?  Link directly to What do I need to do to make an insurance claim? 

To prepare an insurance claim, there are a few steps affected small business owners can take. Our office has a step-by-step a guide to help you put together your claim and assist you in getting paid quickly and smoothly after a disaster or disruption. To read the guide see here

Is the property owner responsible for the leaking roof?  Link directly to Is the property owner responsible for the leaking roof? 

If you are unsure whose responsibility it is to repair the damage to the premises, you can look at the terms of your lease agreement to understand these repair obligations. If you operate a retail lease shop and are unable to trade at this time or your trade will be diminished because of damage to the premises, you may be able to receive discounted rent for this period by negotiating with the property owner (lessor). 

If the property owner (lessor) and tenant (lessee) are unable to come to an agreement, contact our office to discuss options to resolve the dispute through our mediation service.  

What do I need to know about cleaning up?  Link directly to What do I need to know about cleaning up? 

After you have taken the necessary photos of the damage to the leased property for your insurance claim and record keeping, and you have taken the appropriate measures to assess that it is safe enter the premises again, advice from NSW Health can assist you to clean up safely.  

The floods have put my business under extreme financial hardship, where can I get help?  Link directly to The floods have put my business under extreme financial hardship, where can I get help? 

If you’re experiencing financial distress because you’re unable to meet your financial obligations due to the direct impact of the storms and floods, there are certain steps you can take to seek relief. To read information about financial assistance available to small business, see here

Where can I find mental health support that understands small business? Link directly to Where can I find mental health support that understands small business?

The impact of disasters, such as storms and floods, can take its toll on small business owners. The stress, worry and anxiety many operators experience can have an effect their health and ability to effectively run the business, and can impact those around them, including employees and family. To find out what mental health support is available to help small businesses, see here.  

Where do I get help with business recovery? Link directly to Where do I get help with business recovery?

The Commission has information on how to recover from disasters and make your business more resilient. The step-by-step guide is available here.

Who can I contact?

 

For information on available disaster assistance and grants, contact the Disaster Customer Care Service at Service NSW on 13 77 88.

For questions relating to damage to the business premises, rent payable and issues relating to leases for small businesses who have been directly affected by the floods, contact the NSW Small Business Commissioner's Customer Service Team on 1300 795 534.