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My landlord won't carry out a repair. What can I do?

If your landlord is refusing to carry out repairs, find out your rights by checking your lease. Your lease will often outline their repair obligations.

If the type of repairs your shop requires are not covered in the lease, notify your landlord in writing.

If the landlord refuses to take action or if they don’t respond, you can contact our team to discuss the matter. You can also complete a mediation application.

If you have a retail lease, it’s important to note that under the Retail Leases Act tenants and landlords are required to attempt to mediate this kind of issue before going to court or tribunal.