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Measuring the confidence and performance of small businesses across NSW

Each month the Commission conducts surveys to measure the confidence and performance of small businesses across NSW.

The surveys track business challenges, performance, confidence, expectations, and awareness of government support.


Small Business Survey

November 2021


Business confidence

Business Confidence


53% of businesses are confident about their business prospects, up from 52% in October 2021 but down from 55% the same time last year.

Future revenue

Future Revenue


35% expect their revenue to increase over the next 3 months, which is higher than the 19% of businesses that expect revenue to decrease.

Icon of female person talking

Working from Home


51% of businesses had a percentage of their staff work from home on a regular basis.

Overall Impact of Coronavirus

Strategies for Current Business Landscape


36% o of businesses are likely to try and reduce costs followed by holding wages steady (23%) and increasing advertising and promotion (20%).

Businesses reliant on visitors and foot traffic 

Businesses Reliant on Visitors 


Businesses reliant on international & interstate visitors and foot traffic remain the least confident about their business prospects.

Business confidence by locality

Business Confidence by Locality


Regional businesses are more optimistic about their own prospects than businesses in Greater Sydney.