Skip to main content
Close video

Measuring the confidence and performance of small businesses across NSW


Each month the Commission conducts surveys to measure the confidence and performance of small businesses across NSW.

The surveys track business challenges, performance, confidence, expectations, and awareness of government support.


Small Business Survey

August 2021


Business confidence

Business Confidence


32% of businesses are confident about their business prospects, down from 43% in July 2021 and 38% the same time last year.

Future revenue

Future Revenue


12% expect their revenue to increase over the next 12 months, which is lower than the 51% of businesses that expect revenue to decrease.

Icon of female person talking

Working from Home


49% of businesses had a percentage of their staff work from home on a regular basis.

Overall Impact of Coronavirus

Strategies for current business landscape


44% of businesses are likely to try and reduce costs followed by delaying or reducing CAPEX (29%) and reducing hours of work (24%).

Businesses reliant on visitors and foot traffic 

Businesses Reliant on Visitors 


Businesses reliant on international and interstate visitors and foot traffic remain the least confident about their 
business prospects.

Business confidence by locality

Business Confidence by Locality


Regional businesses are more optimistic about their own prospects than businesses in Greater Sydney.