Skip to main content
Close video

Support for small business owners affected by bushfires

Updated 25 February 2020 

The 2019/2020 bushfires have had a devastating impact on communities around NSW and we can only imagine the stress and strain small business owners must be feeling.

There are support services available for small business owners who have suffered direct damage to their assets or loss of income as a result of the bushfires. 

The Service NSW Business Concierge service can help you identify what support is available to you. For more information, visit the website.

Financial support Link directly to Financial support

Service NSW is working in collaboration with federal, state and local government to bring together all the support and services available to help small businesses get back on their feet.

You can request a call from the Business Concierge who will discuss your options based on your circumstances and assist you in completing any financial relief application forms.

Business advice Link directly to Business advice

A free mobile advisory service is available to small businesses through Business Connect. An advisor can meet you at a convenient place and discuss your business needs. Advice is offered about managing cash flow, planning the next steps, accessing financial support schemes and connecting to additional support. A trusted local business advisor can meet you at your business premises or another convenient location. 

To book a session with your local advisor, visit the website or call 1300 134 359.

Local information sessions for small businesses Link directly to Local information sessions for small businesses

Small businesses affected by the bushfires in regional NSW are invited to attend this information session brought to you as part of the NSW Government Bushfire Regional Roadshow.

Government agencies will come together to share information on support available such as eligibility criteria for grants, and disaster assistance for affected businesses.

For more information or to register for an event, visit the website.

Getting your voice heard Link directly to Getting your voice heard

The Small Business Commissioner’s role is to advocate for small business and speak up you at the highest levels. If you’re facing obstacles such as unfair treatment, red tape or issues with insurance or telecommunication providers we can help. Contact our team.

Small Business Recovery Toolkit Link directly to Small Business Recovery Toolkit

The NSW Small Business Commission has developed resources to help small business owners recover from disasters, including:

Get Back to Business - a guide to recovering from disaster

Insurance claims for small business guide

Dispute resolution Link directly to Dispute resolution

Access a confidential and free dispute resolution service which helps small businesses needing assistance to work through problems with other businesses or government. We help parties talk about their problems and work towards a solution through negotiation and communication. We can also assist small businesses with issues in relation to insurance and regulatory concerns. Find out more.

Lease support

Speak with an expert about your obligations under retail or commercial leases, and advice on dealing with any landlord and tenant issues. Contact us.

Mental health support Link directly to Mental health support

The following are free services available 24 hours a day, seven days a week:

  • Lifeline Bushfire Support - 13 43 57
  • Mental Health Line – 1800 011 511
  • Mensline - 1300 789 978
  • Kids Helpline - 1800 55 1800
  • Beyondblue - 1300 22 4636

If you or someone you know is in immediate danger call 000.