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Support for small business owners affected by bushfires

Updated 25 February 2020 

The 2019/2020 bushfires have had a devastating impact on communities around NSW and we can only imagine the stress and strain small business owners must be feeling.

There are support services available for small business owners who have suffered direct damage to their assets or loss of income as a result of the bushfires. 

The Service NSW Business Concierge service can help you identify what support is available to you. For more information, visit the website.

Financial support

Service NSW is working in collaboration with federal, state and local government to bring together all the support and services available to help small businesses get back on their feet.

You can request a call from the Business Concierge who will discuss your options based on your circumstances and assist you in completing any financial relief application forms.

Business advice

A free mobile advisory service is available to small businesses through Business Connect. An advisor can meet you at a convenient place and discuss your business needs. Advice is offered about managing cash flow, planning the next steps, accessing financial support schemes and connecting to additional support. A trusted local business advisor can meet you at your business premises or another convenient location. 

To book a session with your local advisor, visit the website or call 1300 134 359.

Local information sessions for small businesses

Small businesses affected by the bushfires in regional NSW are invited to attend this information session brought to you as part of the NSW Government Bushfire Regional Roadshow.

Government agencies will come together to share information on support available such as eligibility criteria for grants, and disaster assistance for affected businesses.

For more information or to register for an event, visit the website.

Getting your voice heard

The Small Business Commissioner’s role is to advocate for small business and speak up you at the highest levels. If you’re facing obstacles such as unfair treatment, red tape or issues with insurance or telecommunication providers we can help. Contact our team.

Small Business Recovery Toolkit

The NSW Small Business Commission has developed resources to help small business owners recover from disasters, including:

Get Back to Business - a guide to recovering from disaster

Insurance claims for small business guide

Dispute resolution

Access a confidential and free dispute resolution service which helps small businesses needing assistance to work through problems with other businesses or government. We help parties talk about their problems and work towards a solution through negotiation and communication. We can also assist small businesses with issues in relation to insurance and regulatory concerns. Find out more.

Lease support

Speak with an expert about your obligations under retail or commercial leases, and advice on dealing with any landlord and tenant issues. Contact us.

Mental health support

The following are free services available 24 hours a day, seven days a week:

  • Lifeline Bushfire Support - 13 43 57
  • Mental Health Line – 1800 011 511
  • Mensline - 1300 789 978
  • Kids Helpline - 1800 55 1800
  • Beyondblue - 1300 22 4636

If you or someone you know is in immediate danger call 000.

Free access to university workspaces and WI-FI

Temporary workspace is immediately available to small business owners that have been affected by bushfire. Get in contact with the universities below to book.



Space available


University of Wollongong


Squire’s Way

North Wollongong

20 desks, WI-FI, parking

Moira Buckley

02 4239 2150

University of Wollongong

Bega Valley Innovation Hub

Sapphire Marketplace Business Centre

Suite 5, 106 Auckland Street


10 temporary free co-working spaces

Meeting facilities

Internet connectivity 

Apply online

or email


University of Newcastle

Hunter Street I2N Hub

376 Hunter St


6 desks, WI-FI, public transport

Siobhan Curran

02 4921 6951

University of Newcastle

Williamtown I2N Hub

1 Technology Place

Aerospace Centre


8 desks, WI-FI, printing, parking

Siobhan Curran

02 4921 6951

University of Newcastle

Muswellbrook I2N Hub

87 Hill St


4 desks, conference room, meeting rooms

Siobhan Curran

02 4921 6951

Charles Sturt University

AgriTech Incubator

Wagga Wagga

20 desks, WI-FI

Siobhain Howard

02 6933 4004

Charles Sturt University

Wangaratta Study Centre


7 desks, group rooms, teaching kitchen and lab space for 40 people

Siobhain Howard

02 6933 4004

Charles Sturt University

Bathurst campus

Space may be available on a case-by-case basis

Siobhain Howard

02 6933 4004

Western Sydney University

Bankstown Campus

Horsley Road & Bullecourt Avenue


Approx 168mof open office 

14mmeeting room


Western Sydney University

Penrith Campus

Second Avenue


Approx 88moffice space

19mmeeting space 


Western Sydney University

Hawkesbury Campus

Bourke Street


Approx 147moffice space (shared or individual rooms)


Western Sydney University

Campbelltown Campus

Corner of Narellan Road & Gilchrist Drive


Approx 71moffice space Email: