Assistance is now available for affected businesses
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98% of NSW businesses are small businesses
100% of our business is to support them
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Making a big impact for small business
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Need to lodge a cash bond for a retail property?
Our team make it easy
Need help with starting or ending a retail lease?
A guide for lessors (landlords) and lessees (tenants)
Information for small business owners
If you’re a small business in NSW, the NSW Small Business Commissioner is your biggest ally. As an independent voice, the Commissioner is a passionate supporter and advocate of small businesses while striving to resolve any issues impacting on their day-to-day operation.
If your business has a problem, we want to help. Whether it’s speaking up for your business at the highest levels, or working to influence and change government policy, we can help you identify opportunities and overcome obstacles.
As a neutral mediator, we can offer the best chance of resolving your retail or other commercial lease dispute before being heard in court. We can also help with other civil matters which might involve other businesses or government agencies.
Our team manages the Retail Security Bond Scheme in NSW, which means if you have a cash bond for your retail shop, you’ll need to lodge it with us.
We’re here to help.
Get in touch with our team.
If you’re a small business looking for help, an enterprise looking to grow, or a local Council, we’re here for you.
Need business advice?
If you’re a small business in need, we can give you advice and support.
Looking for help?
Need information on running a business? We’ve got you covered.
Advice for Councils
We support Councils to grow their local economies.
Making a difference in NSW
Douglas, Mediation Services customer
"I have been dealing with a gentleman who has been wonderful to deal with, very knowledgeable and helped our office through a stressful situation."
Greta, Mediation Services customer
"Staff were quickly able to investigate the issue and provided a prompt and accurate response."
Hamish, Mediation Services customer
"I was very impressed with the prompt response to resolve my issue."
Lucy, Mediation Services customer
“Everyone I’ve spoken with from your office has been very lovely. I’ve been impressed with how concerned and sympathetic you all have been. I don’t know what culture you have there but it’s beautiful.”
Amir, Mediation Services customer
“I wanted to let you know that the owner, agency and solicitor are very thankful for the process of mediation, it has resolved all issues and an agreement is being finalised.”
Qing, Mediation Services customer
"Thank you so much for all of your help with this. We greatly appreciate it. What a great service you provide!!”
David, Mediation Services customer
"I received great support from this department when I was pretty upset and lost. Thank you very much.”