Our legal powers

The NSW Small Business Commissioner is an independent statutory officer. The role of our Office in helping small businesses in the State is laid out in the Small Business Commissioner Act 2013.

The Commissioner is a strong voice for small business in NSW. Our Office speaks to government about small business issues and runs a number of programs to assist small businesses throughout the State.

Under the legislation, we can:

  • Investigate allegations of unfair treatment or unfair contracts
  • require local councils, state government bodies and other businesses to provide information or answer questions when a complaint is made
  • insist parties attend mediation before starting more expensive and time-consuming court battles, whether those parties are businesses (small and large) or government departments
  • report directly to Parliament where there is an issue of real importance to small businesses.

We also provide a statewide network of experienced business advisors who give face-to-face quality support to your small business. The service is highly subsidised by the NSW Government, meaning all small businesses can access affordable support in their local area.

If you need assistance call 1300 795 534 or email we.assist@smallbusiness.nsw.gov.au